Returns and Refunds

At La Nocte, your satisfaction comes first. To keep things fair and simple, here is exactly how returns work.

30-day return window

You have 30 days from the day you receive your order to request a return. After 30 days, we cannot accept returns or issue refunds under our guarantee.

Conditions for a return

• The item must be new, not installed, and in the same condition as when you received it
• It must be returned complete, in its original packaging
• Proof of purchase (receipt or order confirmation) is required
• Returns sent without prior approval will be refused

Items that cannot be returned

Used, damaged or incomplete items.

How to return an item

Before sending anything back, please contact our customer service team at contact@lanocte-us.com. Once your request is approved, we send you the instructions and the return address. Packages sent without approval are automatically refused.

Return shipping

Return shipping costs are paid by the customer, unless we made a mistake (wrong or defective item).

Return address

We share the return address with you once your request is approved.

Refunds

Once your return is received, inspected and approved, we issue a full or partial refund depending on the condition of the item, to your original payment method, within 5 to 10 business days.

Exchanges

We do not offer exchanges. If you would like a different item, simply place a new order.

Customers in the United Kingdom and Ireland: your 14-day right to cancel

If you live in the United Kingdom or Ireland, you can cancel your order for any reason within 14 days of the day you receive it. To do so, simply tell us by email at contact@lanocte-us.com; a short message saying you want to cancel is enough, and you do not need our approval. Then send the item back within 14 days of telling us.

We refund the price you paid, including the original delivery cost if any, within 14 days of receiving the item back or proof that you sent it, to your original payment method. You pay the cost of sending the item back. You may handle the item to check it, as you would in a shop; if it has been used beyond that, we may reduce the refund to reflect its loss in value.

This right comes in addition to our 30-day guarantee and does not affect your other legal rights, including your rights when an item is faulty.

Damaged or defective items

If your item arrives damaged or does not work, email us within 30 days of delivery with your order number and a photo or video. We replace it or refund it at no cost to you.